Patient Financial Health Summit

At Becker's Hospital Review 10th Annual Meeting, Chicago
Wednesday, April 3rd, 2019

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Click the video below for a recap of VisitPay's 2018 Summit at Becker's Hospital Review 9th Annual Meeting:

 

2019 Patient Financial Health Summit Full Agenda
8:30 AM - 12:00 PM

This interactive Summit, customized for CEOs, CFOs, COOs, VPs of Revenue Cycle, VPs of Finance, and Heads of Innovation & Patient Experience will include conversations around the patient billing & payment experience. 

8:30 - 9:00 am - Breakfast at VisitPay Café

Abstract: Enjoy breakfast at the VisitPay Cafe, learn about consumer innovations that have shaped the world around us, and take the latest version of VisitPay for a test-drive.

Finding a Cure for Healthcare's Fractured Financial Experience 

Abstract: What makes a great consumer experience, and what does that mean for today's consumer focussed revenue cycle? VisitPay CEO Kent Ivanoff describes the three essential steps healthcare finance and consumer experience leaders must take.

Presented by Kent Ivanoff, CEO, VisitPay

Leaders in Patient Financial Health: Introduction 

Abstract: David Kirshner provides a CFO's perspective on the patient-as-payer era. 

Presented by David Kirshner, Executive Advisor, VisitPay 

Creating a Personalized Approach to the Consumer Revenue Cycle

Abstract: How Northern Virginia's leading health system is putting data to work to create efficiencies and tailor the patient financial experience.

Presented by Melissa Smith, Assistant Vice President, Patient Financial Services, Inova Health System

Engage the Consumer Across the Revenue Cycle

Abstract: Michael Rawdan explains St Luke's multi-year journey to transform their patient financial experience and describes their essentials to successful digital patient engagement.

Presented by Michael Rawdan, Senior Director, Finance & Patient Experience. St. Luke's Health System

The New Work of Revenue Cycle 

Abstract: One of the nation's most respected health systems describes their journey to achieving remarkable patient satisfaction and payment yield improvements.

Presented by Todd Craghead, VP Revenue Cycle, Intermountain Health

Discussion: Lessons Learned and Outcomes

Abstract: Leaders from Inova, St Luke's and Intermountain discuss lessons learned and take questions from the floor in a panel session moderated by former CFO, David Kirshner.

Presented by Melissa Smith, Assistant Vice President, Patient Financial Services, Inova Health System; Michael Rawdan, Senior Director, Finance & Patient Experience. St. Luke's Health System; Todd Craghead, VP Revenue Cycle, Intermountain Health & Hosted by David Kirshner, Executive Advisor, VisitPay 

10:40 am - 10:55 am - Break at VisitPay Café

Abstract: Grab a coffee, and try the VisitPay yield calculator to get a personalized view into the patient payment opportunity for your health system.

The Evolving Health Consumer: Person, Patient, Payor, and Primed for Engagement 

Abstract: Jane Sarasohn-Kahn is a health economist and leading commentator on the transition to the world of patient as payor. She describes the keys to making that transition a success when the patient brings the high expectations of an Amazon-Primed era. 

Presented by Jane Sarasohn-Kahn, Health Economist, Advisor, Trend Weaver 

Getting Started in Patient Financial Health: Introduction

Abstract: EMR upgrades and deployments, a shifting regulatory landscape, growing inbound call volumes: the work of the Finance and Revenue Cycle team is ever-changing and busy. This session introduces a series of discussions on how and why to start working with the patient as payor amidst  competing priorities.

Presented by Will Reilly, Vice President, Client and Consumer Marketing, VisitPay

Prioritizing Patient Financial Health

Abstract: Why Oklahoma's largest not-for-profit health system decided to take on patient financial health, and how they got started.

Presented by Susan Garcia, System Vice President, Revenue Cycle Operations, INTEGRIS

Managing the Transformation

Abstract: Group Discussion

Discussion: Getting Started

Abstract: A panel discussion with questions from the floor featuring leaders from INTEGRIS and VisitPay. What are the obstacles to taking on patient financial health, and how to overcome them.

Presented by Susan Garcia, System Vice President, Revenue Cycle Operations, INTEGRIS; Wendy Alexander, VP Data Analytics & Client Services, VisitPay

Conclusion & Thanks