Who’s Raising Your Patients’ Expectations? (It’s not who you think.)

Tuesday, September 22, 2015 | 12:00PM - 1:00PM CT

The consumer technology revolution has changed the world, and with it your patients’ lives and their expectations. As a result, patients have been conditioned to expect frictionless, modern, digital experiences in every aspect of their life, including their care. How can healthcare providers adapt new strategies to support patients’ expectations in this digital age?

Learning Points:
  • What are the main forces that have reset your patients’ expectations?
  • How can you meet – or better yet, surpass – high expectations when it comes to their healthcare experience?
  • How can you earn the loyalty of your patients by delivering the level of immediacy, choice and personalization to which they have become accustomed?