Why focusing on the consumer experience pays off for healthcare systems

Tuesday, April 19th, 2022 | 12:30 PM - 1:30 PM CT

Health systems that deliver a frictionless consumer experience see results in staff efficiencies, financial performance improvement and increased family loyalty.

The learning objectives of this webinar:
  • Participants will learn why moving beyond patient journey mapping and into experience mapping across consumers, patients, providers and the broader health system leads to a better digital transformation outcome with measurable and proven results.
  • Participants will see a comparison between current healthcare architectures and learn why healthcare consulting firms and startups are leaning into a decoupled data architecture designed to speed healthcare innovation centered around a single consumer.
  • Participants will see examples of how a digital redesign of accessing care can yield better financial outcomes, stronger loyalty, and can have consumers complete automated desk activities resulting in more efficiency of staff.
  • How to package, communicate a digital patient experience transformation plan to executive and management teams to align, motivate an organization to support it, whether at plan formation or later execution stage.


Kristen Valdes - Sarah Simon

Kristen Valdes

Founder and CEO, b.well Connected Health