Workload eats workflow for lunch: How to help your team feel a lift today
A recent market study from InformationWeek and TeamDynamix took a pulse on the challenges and priorities IT professionals face right now, finding:
- Only 8% of organizations operate with a level of maturity where their IT service management technology is fully optimized
- The heavy reliance on IT to administer IT service management systems tops all challenges
- A lack of automation was the second most challenge burdening teams, which was named by 41% of organizations
- 36% of organizations said one of their biggest challenges was in integration and workflow management.
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