Workload eats workflow for lunch: How to help your team feel a lift today

Every competitive organization is on a mission to eliminate grunt work for their people. Onboarding, offboarding, name updates, user management and more: Most healthcare IT service desks spin their wheels when dealing with these procedural, repetitive tasks. Fortunately, it doesn’t need to stay this way.

A recent market study from InformationWeek and TeamDynamix took a pulse on the challenges and priorities IT professionals face right now, finding:
  • Only 8% of organizations operate with a level of maturity where their IT service management technology is fully optimized
  • The heavy reliance on IT to administer IT service management systems tops all challenges
  • A lack of automation was the second most challenge burdening teams, which was named by 41% of organizations
  • 36% of organizations said one of their biggest challenges was in integration and workflow management.

Download this market study to read the full market report, benchmark against your peers, and to gain insight into how you can eliminate grunt work and reduce resource drain.

Please fill out the form to download the whitepaper.